Across the globe many businesses and organisations rely on paper documentation for governance, operational needs, general management, and customer service. Digitising these process and documents has numerous benefits as it can increase operational efficiency, enhance customer relationships, and improve employee workflow. Digitally transforming business operations and processes is key to future proofing your company, as well as keeping up with consumers demands for 24/7 service, and streamlined processes. The use of websites, apps, and different software empowers companies to provide high quality customer service and improves the user’s experience overall.
Digitising a company is vital to its success in today’s competitive market. digital path Director Gideon van Zyl explains: “Going digital and paperless is expected from consumers who are increasingly demanding fast, efficient service and processing. Digitising and adding technology to your processes allows your company to easily reach the right target audience, service your customer faster, and offer a significantly improved user experience.”
By digitising a company, it is also being future proofed as the initial digitising process means that future digital development will be easier and less expensive. Here are four reasons why digitising your company is important for success today and in the future.
1. Improves compliance
No matter the industry, there are various laws and regulations on a national and local level that companies need to adhere to. Most notable is the Protection of Personal Information Act (POPIA) which requires companies to store customers personal information safely and securely. Digitising the collection and storage of this crucial information will increase the safety of this data and make compliance easier for companies.
2. Streamlines operations
Information governance (IG) is becoming increasingly important to companies. How key information pertaining to the company’s operations is stored and accessed can make a significant difference in the efficiency of a company. A well-structured IG policy that combines both physical and cloud-based components increase the efficiency of operations and makes sure that if physical documents are lost or damaged, the digital counterpart still remains accessible. Multiple employees can also access the same information from different service points, increasing their efficiency and customer service.
3. Boosts customer service
By digitising business processes, companies can improve their response times when it comes to customer inquiries, complaints, or sales. Increasing responsiveness paired with greater operational efficiency means a rise in satisfied customers and greater profitability.
Another way digitising operations can improve customer relationships is by reducing the number of times they need to submit important documents or information. This means customers spend less time on tedious processes. People who have had good experiences with a company are more likely to be repeat customers and recommend a company to others.
4. Cuts costs and maximises potential
One of the biggest benefits of digitising your company is cutting costs. Digitising process enables you to reduce the number of paid staff needed to process and handle paper copies. It can also reduce the transport costs of moving documents around, and decrease the time needed to access relevant documents.
Digitising has a significant impact on the productivity and profitability of a company, and as such should be undertaken with care by digital solutions experts. With a team of dedicated developers and over 20 years’ experience, digital path is the perfect partner for your digitising needs. Contact us today on www.digitalpath.co.za.